TERMS OF SERVICE

TERMS OF SERVICE

Last updated: November 10, 2025

AGREEMENT TO TERMS

By booking any service with Paloma Feijoo, you agree to these terms. Please read them before booking. 

SERVICES PROVIDED

I offer three online image consulting services: 

  • UNCOVER—YOUR UNIQUE PALETTE: 90-minute colour analysis session with digital palette and report delivered within 3-5 business days

  • UNLOCK—YOUR TRUE IMAGE: Five 1-hour image coaching sessions over 5-8 weeks, exploring your relationship with your image and style

  • UNVEIL—YOUR PERSONAL STYLE: Four 90-minute comprehensive style analysis sessions with a detailed style report delivered within 7-10 business days

All sessions are conducted via video call (Google Meet).

FREE RESOURCES

I offer a digital guide, UNLEARN—YOUR STYLE RULES, available for download in exchange for your email address. 

What you receive: 

A PDF guide exploring five fundamental style rules worth questioning, including practical challenges to help you develop your personal style.

Intellectual property: 

The guide remains my intellectual property. By downloading, you receive a personal, non-transferable license to use it for your own personal reference only. 

You may not: 

  • Reproduce or distribute the guide to others

  • Share your download link

  • Use content for commercial purposes

  • Claim the work as your own

Email communications: 

When you download UNLEARN, you are added to my email list and will receive: 

  • Immediate delivery of your guide

  • A follow-up email sequence with style insights

  • Occasional emails about my services, style guidance, and updates

You can unsubscribe at any time using the link in any email. 

For full details on how I handle your data, see my Privacy Policy. 

BOOKING AND PAYMENT

Services are booked through my website and scheduling system (Google Calendar). Payment is required at the time of booking to reserve your session time. 

I accept payment via Squarespace through Stripe and PayPal. 

CANCELLATION AND REFUND POLICY

I want you to feel confident booking while protecting the preparation time I invest in your personalised service.


Refunds (Booking-Level Cancellation)

When services become non-refundable: 

UNCOVER:
Once you submit your photos and questionnaire, I begin preparing your colour analysis. At this point, the session becomes non-refundable. You can cancel with a full refund at any time before photo submission. 

UNLOCK:
Once you submit your initial photo OR attend your first session (whichever comes first), the package becomes non-refundable. You can cancel with a full refund any time before these points. 

UNVEIL:
Once you submit your photos and questionnaire OR attend your first session (whichever comes first), the package becomes non-refundable. You can cancel with a full refund any time before these points.


Rescheduling Individual Sessions

Once a session is scheduled, rescheduling requires appropriate notice: 

  • 72+ hours before session: Reschedule at no charge (one complimentary reschedule per booking)

  • 48-72 hours before session: Reschedule available with €50 rescheduling fee

  • 24-48 hours before session: Session fee forfeited, but you may reschedule for 50% of the original session fee

  • Less than 24 hours’ notice or no-show: Session fee forfeited entirely

For multi-session packages (UNLOCK, UNVEIL), this policy applies to each individual session within the package. 

COMPLETION TIMEFRAMES

Multi-session packages should be completed within 90 days of your first session for best results and service continuity. Sessions not completed within this timeframe are forfeited with no refund. 

EMERGENCY CIRCUMSTANCES

If you experience a genuine emergency (such as a serious illness, family crisis, or other extraordinary circumstances), please contact me immediately at paloma@palomafeijoo.com. I will work with you to find a fair solution on a case-by-case basis. 

YOUR RESPONSIBILITIES

By booking, you agree to: 

  • Provide accurate contact information and photos as requested

  • Submit required materials (photos/questionnaires/exercises) within specified time frames

  • Arrive on time for scheduled sessions with a reliable internet connection

  • Complete multi-session packages within 90 days of first session

  • Engage in good faith during sessions

PHOTO SUBMISSION REQUIREMENTS

Submitting your materials on time is essential for me to prepare your session properly. 

UNCOVER: Photos and questionnaire must be submitted at least 48 hours before your session

UNLOCK: Photos and questionnaire must be submitted at least 48 hours before each session

UNVEIL: Photos and questionnaire must be submitted at least 5 days before each session

If you submit your materials late: Your session will need to be rescheduled, and the standard rescheduling policy applies (see Cancellation and Refund Policy above). If you reschedule with less than 72 hours’ notice due to late submission, rescheduling fees apply. 

If you do not submit your materials at all: Your session will be cancelled and treated as a no-show. No refund will be provided.

You are responsible for ensuring materials are submitted on time and in the correct format. If you need help or have questions about submission, contact me at paloma@palomafeijoo.com. 

SESSION CONDUCT

Sessions begin at the scheduled time. If you arrive late, the session will still end at the scheduled time to respect my schedule and other clients. 

I reserve the right to end a session if you are abusive, intoxicated, or behaving inappropriately. No refund will be provided in these circumstances. 

Recording of sessions is not permitted without express written consent. 

DELIVERABLES

UNCOVER: Digital report and colour palette delivered within 3-5 business days after your session

UNLOCK: This is an image coaching service with no physical deliverables. Guidance and frameworks are provided during sessions

UNVEIL: Comprehensive digital style report delivered within 7-10 business days after your last session

Deliverables are sent via email in digital format (PDF). You are responsible for downloading and storing your materials. 

INTELLECTUAL PROPERTY

All materials provided (colour palettes, reports, session content, frameworks) remain my intellectual property. You receive a personal, non-transferable license to use these materials for your own personal styling purposes only. 

You may not: 

  • Reproduce or distribute materials to others

  • Use materials for commercial purposes

  • Claim materials as your own work

  • Share access to materials with others

PRIVACY AND DATA PROTECTION

Your personal information and photos are used solely to provide your booked service. I do not share your information with third parties except as necessary to deliver services (e.g., file hosting for deliverables, payment processing). 

For full privacy details, see my Privacy Policy. 

Photos you submit may be deleted after service completion. If you would like your photos retained or permanently deleted, please email me. 

EU CONSUMER RIGHTS

If you are located in the European Union, you normally have a 14-day cooling-off period under EU Consumer Rights Directive 2011/83/EU. 

By booking services, you expressly request that services begin immediately (before the 14-day period expires) through submission of your materials or attendance at your first session. 

You acknowledge that once services begin, you waive your right to cancel under this directive. 

This is necessary because: 

  • Services are personalised and time-sensitive 

  • Preparation work begins when I receive your materials

  • Session time is reserved exclusively for you

SERVICE LIMITATIONS

Services are provided for personal styling guidance based on 18 years of fashion industry experience. However, style advice is subjective, and results may vary. 

I am not responsible for: 

  • Your satisfaction with style choices you make based on guidance provided

  • How others respond to your style choices

  • Shopping decisions you make independently

  • Any outcomes beyond the scope of sessions and deliverables

My services do not include personal shopping, wardrobe clearouts, or ongoing styling support beyond the booked sessions. 

LIMITATION OF LIABILITY

To the fullest extent permitted by law, my total liability for any claim related to services shall not exceed the amount you paid for the specific service. 

I am not liable for any indirect, consequential, incidental, or special damages arising from services provided. 

MODIFICATIONS TO TERMS

I reserve the right to modify these terms at any time. Changes become effective immediately upon posting with an updated “Last updated” date. 

Your continued use of services after modifications constitutes acceptance of updated terms. If you do not agree with changes, do not book additional services. 

GOVERNING LAW

These terms are governed by the laws of Portugal. Any disputes shall be resolved in Portuguese courts. 

CONTACT

Questions about these terms? Email me at paloma@palomafeijoo.com before booking. 

By booking any service, you acknowledge that you have read, understood, and agree to the bound by these Terms of Service.