Terms of Service

Last updated: August 20, 2026

AGREEMENT TO TERMS

By booking any service with Paloma Feijoo, you agree to these terms. Please read them before booking.

SERVICES PROVIDED

I offer the following online style and image services:

UNCOVER—your style path: Single diagnostic video session and post-session summary email.

UNFOLD—your style edit: One 90-minute video session.

UNLOCK—your style identity: Five 1-hour video sessions over 5 to 8 weeks.

UNVEIL—your style profile: Five video sessions (60–90 mins each) over 3 to 6 weeks, including a custom digital style magazine delivered on Session 5.

Services are provided virtually via Google Meet. Client deliverables for UNVEIL—your style profile consist of a digital PDF Style Magazine delivered during the 5th session. No physical products are shipped.

FREE RESOURCES

I offer an ebook, UNLEARN—your style reframe, available for download in exchange for your email address.

Intellectual property: The ebook remains my intellectual property. By downloading, you receive a personal, non-transferable license to use it for your own personal reference only.

You may not:

Reproduce or distribute the ebook to others
Share your download link
Use content for commercial purposes
Claim the work as your own

Email communications: When you download UNLEARN—your style reframe, you are added to my email list and will receive:

Immediate delivery of your ebook
A follow-up email sequence
Occasional emails about my services, style guidance, and updates

You can unsubscribe at any time using the link in any email.

For full details on how I handle your data, see my Privacy Policy.

BOOKING AND PAYMENT

Services are booked through my website and scheduling system (Google Calendar). Payment is required at the time of booking to reserve your session time.

I accept payment via Squarespace Payments.

CANCELLATION AND REFUND POLICY

I want you to feel confident booking while protecting the preparation time I invest in your personalised service.

Refunds

When services become non-refundable:

Full refunds are available only prior to the client submitting photos/questionnaires or attending the first session (whichever occurs first). Once preparation work has commenced or materials are received, all fees become strictly non-refundable.

Reschedules

Rescheduling requests require written notice and adhere to the following schedule (applied per session for multi-session packages):

72+ hours' notice: Free (one complimentary reschedule per booking).
48–72 hours’ notice: Subject to a €50 administrative rescheduling fee.
24–48 hours’ notice: Session fee forfeited; rescheduling available at 50% of original session cost.
Under 24 hours / No-show: Session fee forfeited.

COMPLETION TIMEFRAMES

Multi-session packages should be completed within 90 days of your first session for best results and service continuity. Sessions not completed within this timeframe are forfeited with no refund.

Exceptions may be made in cases of serious illness, family emergency, or other extraordinary circumstances. Contact me at paloma@palomafeijoo.com if you need an extension.

EMERGENCY CIRCUMSTANCES

If you experience a genuine emergency or other extraordinary circumstances, please contact me immediately at paloma@palomafeijoo.com. I will work with you to find a fair solution on a case-by-case basis.

IF I NEED TO CANCEL OR RESCHEDULE

In the unlikely event that I need to cancel or reschedule a session due to illness, emergency, or unforeseen circumstances, I will:

Notify you as soon as possible
Offer to reschedule at your earliest convenience
Provide a full refund if rescheduling doesn’t work for you

YOUR RESPONSIBILITIES

By booking, you agree to:

Provide accurate contact information and photos as requested
Submit required materials (photos/questionnaires/information/exercises) within specified time frames
Arrive on time for scheduled sessions with a reliable internet connection
Complete multi-session packages within 90 days of the first session
Participate honestly and respectfully during sessions

PHOTO SUBMISSION REQUIREMENTS

Submitting your materials on time is essential for me to prepare your session properly:

UNCOVER—your style path: No pre-session materials required.

UNFOLD—your style edit: No pre-session materials required (optional).

UNLOCK—your style identity: Required materials/photos must be submitted at least 48 hours prior to the session.

UNVEIL—your style profile: Required materials/photos must be submitted at least 5 days prior to the session.

Enforcement Clause: Sessions will not proceed without required materials, and failure to submit materials within the window may trigger rescheduling fees.

If you submit your materials late: Your session will need to be rescheduled, and the standard rescheduling policy applies (see Cancellation and Refund Policy above). If you reschedule with less than 72 hours’ notice due to late submission, rescheduling fees apply.

If you do not submit your materials at all: Your session will be cancelled and treated as a no-show. No refund will be provided.

You are responsible for ensuring materials are submitted on time and in the correct format. If you need help or have questions about submission, contact me at paloma@palomafeijoo.com.

PHOTO USAGE RIGHTS

By submitting photos for any service, you grant me permission to:

View any photos you choose to share during our session for styling context
Use your submitted photos to create personalised exercises, worksheets, or in-session materials
Reference your photos during sessions to support our identity and style work
Use your submitted photos to create your personalised style magazine
Crop, apply filters, adjust colours, or edit your photos as needed to ensure visual cohesion and professional presentation of your magazine
Include edited versions of your photos in your style magazine deliverable

These edits are made solely to enhance the visual presentation of your magazine. They do not alter the accuracy of your style analysis.

You retain copyright of your original photos. I will not:

Share your photos publicly without your explicit written consent
Use your photos for marketing purposes without your explicit written consent
Share your photos with third parties (except as necessary for service delivery, such as uploading to Canva for design purposes)

If you do not want your photos edited, please inform me before submitting them. However, this may affect the visual cohesion of your final magazine.

SESSION CONDUCT

Sessions begin at the scheduled time. If you arrive late, the session will still end at the scheduled time to respect my schedule and other clients.

I reserve the right to end a session if you are abusive, intoxicated, or behaving inappropriately. No refund will be provided in these circumstances.

Recording of sessions is not permitted without express written consent.

Technical Issues:

If technical difficulties (internet outage, platform failure, etc.) interrupt a session:

We will attempt to reconnect and continue
If the session cannot be completed, we will reschedule the remaining time at no additional charge
You are responsible for having a reliable internet connection
I am not responsible for technical issues on your end, but I will work with you to find a solution

DELIVERABLES

UNCOVER—your style path: Email with written service recommendation and next steps.

UNFOLD—your style edit: Personalised styling advice provided during the session. No separate deliverable document.

UNLOCK—your style identity: This is an image coaching service with no physical deliverables. Guidance and frameworks are provided during sessions.

UNVEIL—your style profile: Comprehensive digital style magazine (no physical publication is shipped) delivered and presented during your 5th—final—session, which is scheduled 7-10 business days after your 4th session.

All deliverables are provided in digital format only. No physical copies will be mailed.

Deliverables are sent via email in digital format (PDF). You are responsible for downloading and storing your materials.

INTELLECTUAL PROPERTY

All materials provided (colour palettes, style magazines, reports, session content, frameworks, and worksheets) remain my intellectual property. You receive a personal, non-transferable license to use these materials for your own personal styling purposes only.

You may not:

Reproduce or distribute materials to others
Use materials for commercial purposes
Claim materials as your own work
Share access to materials with others
Post materials publicly (including on social media) without my explicit written consent

Your photos: You retain copyright of your original photos. I retain intellectual property over the custom graphic design, edits, and magazine layouts incorporating your photos.

Your style magazine (UNVEIL—your style profile): The magazine layout, design, and overall presentation are my intellectual property. The edited photos within the magazine are my creative work. You may not reproduce, share, or distribute the magazine without my explicit written consent.

PRIVACY AND DATA PROTECTION

Your personal information and photos are used solely to provide your booked service. I do not share your information with third parties except as necessary to deliver services (e.g., file hosting for deliverables, payment processing).

For full privacy details, see my Privacy Policy.

Use of Third-Party Design Tools

To create your personalised deliverables (in-session exercises, reports, style magazines), I use Canva, a design platform. This means:

Photos you submit may be temporarily uploaded to Canva for the purpose of creating your materials
Canva processes these images according to their Privacy Policy
Your photos are used solely to create your deliverables and are not used for any other purpose
Once your deliverables are complete and delivered to you, your photos are deleted from Canva within 7 days

By booking services that require photo submission, you consent to the use of Canva for creating your personalised materials.

Photos you submit are deleted from Canva within 7 days of delivery and from secure backup storage within 30 days. If you’d like your photos deleted immediately after delivery, please email me at paloma@palomafeijoo.com.

EU CONSUMER RIGHTS

If you are located in the European Union, you normally have a 14-day cooling-off period under EU Consumer Rights Directive 2011/83/EU.

By booking services, you expressly request that I begin work immediately (before the 14-day cooling-off period expires). Services begin when you submit your materials or attend your first session, whichever comes first.

You acknowledge that once services begin, you waive your right to cancel under this directive.

This is necessary because:

Services are personalised and time-sensitive
Preparation work begins when I receive your materials
Session time is reserved exclusively for you

SERVICE LIMITATIONS

Services are provided for personal styling guidance based on 18 years of fashion industry experience. However, style advice is subjective, and results may vary.

I am not responsible for:

Your satisfaction with style choices you make based on guidance provided
How others respond to your style choices
Shopping decisions you make independently
Any outcomes beyond the scope of sessions and deliverables

My services do not include personal shopping, wardrobe clearouts, or ongoing styling support beyond the booked sessions.

NO MEDICAL OR PSYCHOLOGICAL ADVICE

Services provided by Paloma Feijoo (UNCOVER—your style path, UNFOLD—your style edit, UNLOCK—your style identity, and UNVEIL—your style profile) consist exclusively of personal styling, image coaching, and image consultancy.

Scope of Practice: Image coaching and personal styling explore self-expression, wardrobe mechanics, aesthetics, and visual identity. They are not a substitute for psychotherapy, clinical counselling, psychiatric care, medical treatment, or formal mental health therapy.
No Clinical Diagnosis: Paloma Feijoo is an experienced fashion industry professional and certified image coach, not a licensed psychologist, therapist, or medical practitioner. Services do not include clinical diagnosis, treatment of mental health conditions, or psychological therapy.
Client Responsibility: If you are experiencing acute mental distress, trauma, or require clinical mental health support, you are advised to seek care from a qualified healthcare professional. Working with Paloma Feijoo should complement, not replace, any necessary medical or psychological treatment.

LIMITATION OF LIABILITY

To the fullest extent permitted by law, my total liability for any claim related to services shall not exceed the amount you paid for the specific service.

I am not liable for any indirect, consequential, incidental, or special damages arising from services provided.

MODIFICATIONS TO TERMS

I reserve the right to modify these terms at any time. Changes become effective immediately upon posting with an updated “Last updated” date.

Your continued use of services after modifications constitutes acceptance of updated terms. If you do not agree with changes, do not book additional services.

GOVERNING LAW

These terms are governed by the laws of Portugal. Any disputes shall be resolved in Portuguese courts.

CONTACT

Questions about these terms? Email me at paloma@palomafeijoo.com before booking.

By booking any service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.